New ID
Help getting started. You can also skim the registration steps first.
Talk to the team
We're here to help
Questions about your Online ID, signing up, logging in or a payment? WhatsApp is the quickest way to reach us. The form below works too.
What we cover
Pick your topic
Telling us your topic in the first message gets you a faster answer.
Login trouble
Locked out or OTP not arriving? See Login Help for quick fixes.
Payments
Share the transaction reference and we'll check the status. Never send your password.
Contact channels
WhatsApp: the fast lane
Best for ID and login questions. Only use the button on this website so you know you're talking to us.
Helpful to include
- Your username (never your password)
- A one-line summary of the problem
- A screenshot of any error
- The payment reference, if it's about money
Prefer email? Send a message
Good to know
What to expect
We reply as quickly as we can, but it can take longer on big match days. Keep a note of your conversation. And remember, our team will never ask for your password or OTP.